1 (469) 591.8243 Supply@TheTransitrail.com

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Terms and Conditions

Welcome to TransitRail. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our website or services.


1. Acceptance of Terms

By using our website and services, you agree to these Terms and Conditions and any additional terms applicable to certain programs in which you may elect to participate. These terms may be modified at any time, and such modifications shall be effective immediately upon posting the modified terms on the website.

2. Use of the Website

You agree to use our website and services only for lawful purposes. You are prohibited from using our website to violate any laws, infringe on the rights of others, or engage in any conduct that could harm TransitRail or any third party.

3. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of TransitRail or its content suppliers and is protected by copyright and other intellectual property laws. Unauthorized use of any content on the website may violate these laws and is strictly prohibited.

4. Product Information

We strive to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free. If a product offered by TransitRail is not as described, your sole remedy is to return it in unused condition, subject to our return policy.

5. Pricing and Availability

Prices and availability of products are subject to change without notice. We reserve the right to limit the quantity of any products that we offer. We may also require verification of information prior to the acceptance and/or shipment of any order.

6. Payment Terms

All payments must be made in accordance with the terms set forth at the time of order. We accept various forms of payment, as indicated on our website. You agree to pay all charges incurred by you or any users of your account and credit card at the price(s) in effect when such charges are incurred.

7. Shipping and Delivery

TransitRail will ship products according to the shipping instructions provided at the time of order. We are not responsible for any delays in shipping or delivery due to events beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier.

8. Return Policy

All sales are final due to our thorough verification process prior to shipping. However, if a product arrives damaged and shipping insurance was purchased, we will process a return. Additionally, all parts come with a 30-day warranty, and most products are covered by the original manufacturer’s warranty. For more details, please refer to our Return Policy.

9. Limitation of Liability

To the fullest extent permitted by law, TransitRail shall not be liable for any indirect, incidental, consequential, punitive, or special damages of any kind, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, arising out of or in connection with the use of our website or services. Our maximum liability to you for any damages arising out of or related to these terms shall not exceed the total amount paid by you for the products or services in question.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding arising under these terms will be brought exclusively in the courts located in McKinney, Texas, and you hereby irrevocably consent to the personal jurisdiction and venue therein.

11. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services after any such changes constitutes your acceptance of the new terms and conditions.

12. Contact Information

Return Policy

At TransitRail, we strive to ensure that all our products meet the highest standards of quality and reliability. Please review our return policy below for detailed information on our terms and conditions regarding returns and warranties.


All Sales Are Final

Due to our thorough verification process prior to shipping, all sales are final. We carefully inspect each product to ensure it meets our stringent quality standards before dispatch. As a result, we do not accept returns or exchanges for products once they have been shipped.


Damaged Products

If your product arrives damaged and you purchased shipping insurance, we will gladly process a return. To initiate a return for a damaged product, please follow these steps:

  1. Contact Us: Notify our customer service team within 7 days of receiving the damaged product. Please provide your order number, details of the damage, and any supporting photos.
  2. Return Authorization: Our team will provide you with a return authorization and instructions on how to return the product.
  3. Return Shipping: Ship the product back to us following the provided instructions. Ensure the product is securely packaged to prevent further damage during return shipping.


Warranty

All parts come with a 30-day warranty from the date of purchase. Additionally, most products are covered by the original manufacturer’s warranty. To determine the specific warranty coverage for your product, please refer to the manufacturer's warranty information included with the product.


Warranty Claims

If you experience an issue with a product within the warranty period, please follow these steps:

  1. Contact Us: Reach out to our customer service team with your order number and details of the issue.
  2. Verification: Our team will verify the issue and determine if it is covered under the warranty.
  3. Return Authorization: If the issue is covered, we will provide you with a return authorization and instructions on how to proceed.
  4. Repair or Replacement: Depending on the nature of the issue, we will either repair or replace the product at our discretion.

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